Terms and Conditions

Customer agrees to:

• Ensure that all use of the Services complies with these Terms, the applicable Subscription Agreement, our Privacy Policy, and any Acceptable Use or Data Processing Policies.
• Configure and use the Services lawfully and appropriately.
• Review and validate outputs generated by Traza AI before business use.
• Maintain the confidentiality of login credentials.
• Promptly notify Traza AI of unauthorized access or breaches.

• Inform Authorized Users of internal policies applicable to their use.
• Obtain all necessary rights and consents for Customer Data input into Traza AI.
• Manage account roles, permissions, and visibility settings.

Customer and Authorized Users shall not:

• Violate any law or third-party rights using the Services.
• Upload unlawful, harmful, or infringing content.
• Reverse engineer, decompile, or create derivative works of the Services.
• Commercially exploit the Services without Traza AI’s consent.
• Interfere with platform integrity or use unauthorized automation.
• Attempt to gain unauthorized access to systems or data.
• Use the Services to train competing AI systems.

Traza AI may monitor usage and suspend or restrict access to the Services if:

• Terms are violated.
• Platform, user, or third-party security is at risk.
• Required by law or regulation.

Customer retains full ownership of all Customer Data, including content, logic, configurations, inputs, outputs, AI worker instructions, and files submitted to or generated through the Services.

To provide, maintain, and improve the Services, Customer grants Traza AI and its affiliates a worldwide, non-exclusive, revocable, and limited license to access, use, process, display, and transmit Customer Data solely for the following purposes:

• Operating, maintaining, and supporting the Services.
• Providing customer support and troubleshooting.
• Ensuring platform performance, security, and reliability.
• Complying with applicable laws or legal obligations.
• As explicitly authorized by the Customer.

Traza AI may use Customer Data (including prompts, outputs, configurations, and interaction metadata) to improve and fine-tune its AI systems and models, except where restricted by Customer tier.

Enterprise Exception: Customers on an Enterprise plan are automatically excluded from any such use. Their Customer Data will not be used for AI model training or development unless explicitly authorized in writing.

You may request to opt out of model training at any time by contacting contact@traza.ai, subject to verification and plan eligibility.

Traza AI maintains industry-standard administrative, technical, and physical safeguards to protect Customer Data from unauthorized access, loss, or disclosure.

We will not access Customer Data except:

• As necessary to provide the Services.
• To investigate a suspected breach or abuse.
• As required by law.
• Or as explicitly authorized by the Customer.

Customer Data is retained as long as needed to provide the Services or as required by law. Upon request or account termination:

• Traza AI will delete or de-identify Customer Data, subject to technical feasibility.
• Some minimal data may be retained for billing, compliance, or security audit purposes.

Traza AI does not sell or share Customer Data for marketing or commercial purposes. We may rely on third-party subprocessors (e.g., hosting, analytics, payments) strictly to support the Services. These parties are bound by confidentiality agreements and data protection obligations. A list of subprocessors is available upon request.

Traza AI (Echo AI Technologies, Inc.) retains all rights, title, and interest in and to the Traza AI platform and Services, including:

• The platform interface, architecture, system infrastructure, and visual design.
• The backend software, orchestration logic, automation engines, and proprietary AI models.
• Machine learning infrastructure, data processing workflows, and runtime environments.
• APIs, SDKs, connectors, and integrations developed by Traza AI.
• All user documentation, tutorials, help materials, and training content.

As a Customer or Authorized User, you retain all rights to the business content, configuration logic, and data you submit to or create using the Services. This includes:

• AI workers, workflows, dashboards, and automations created in your workspace.
• Prompts, inputs, business rules, data mappings, and decision logic.
• Custom configurations, logic flows, and operational structures.
• AI worker behavior and instruction sets created through the platform.
• All uploaded files and business data used within Traza AI.

The Traza AI platform allows you to create and deploy configurable AI-powered workers that operate on top of your supply chain workflows and business data. These AI workers are generated through your use of the Services and are based on the prompts, settings, and context you provide. However:

• The underlying models, runtime, and infrastructure that support the AI workers are owned and operated exclusively by Traza AI.
• AI workers can only be executed and hosted within the Traza AI environment and are not exportable or transferrable outside the platform.
• Unless otherwise stated in a separate Enterprise agreement, Traza AI does not grant rights to self-host or distribute AI workers independently.
• Traza AI will not reuse or access the configuration of your AI workers for other purposes without your explicit consent, except as required to provide and maintain the Services.

Unless otherwise agreed in writing:

• You may use all tools, automations, and AI workers created in your Traza AI workspace for internal business operations.
• You may modify and evolve your logic and data models as needed within the platform.
• You may not reverse engineer, decompile, copy, or extract the underlying source code or models.
• You may not resell, sublicense, or offer as a commercial product any configuration or service derived from Traza AI unless permitted by contract.
• Any attempt to replicate or externalize the platform functionality without authorization is strictly prohibited.

Traza AI owns all rights to its brand identity, including the “Traza” and “Traza AI” names, trademarks, logos, related domains, product names, brand assets, taglines, and user interface design elements. You may not use Traza AI’s brand, logo, or likeness in any promotional material, product, or service without prior written consent.

Traza AI offers access to its Services through subscription plans which may include both free and paid options. The pricing, features, and usage limits of each plan are described on our pricing page or in your Order Form. We reserve the right to modify plans and pricing at any time, with changes taking effect at the start of your next billing cycle.

If you select a paid plan, you agree to pay all applicable fees. Unless otherwise stated:

• All fees are non-cancellable and non-refundable.
• You authorize Traza AI to charge your designated payment method for recurring charges and applicable taxes.
• Payments will be charged in U.S. Dollars unless otherwise agreed in writing.
• Failure to pay on time may result in suspension or termination of your access.

Some plans may include usage-based limits (e.g., seats, executions, data processing, or AI worker actions). If your usage exceeds plan allowances, you agree to pay additional fees, which will be charged automatically or included in your next invoice.

Your subscription will automatically renew at the end of each subscription period unless you cancel it before the end of the current term. You are responsible for maintaining accurate billing information.

All fees are exclusive of applicable taxes, levies, duties, or similar governmental charges. You are responsible for all such taxes related to your use of the Services.

If your payment is late or declined, we may charge interest at 1.5% per month (or the highest rate permitted by law), suspend or downgrade your access, or terminate your subscription. You will be responsible for any reasonable collection costs.

Account credits are non-transferable, have no cash value, may expire as defined at issuance, and cannot be refunded.

You may cancel your subscription at any time via your account settings. Access will continue until the end of the current billing cycle. Payments are non-refundable unless otherwise required by law or agreed in writing.

We may suspend or terminate your access immediately, with or without notice, if:

• You violate these Terms or applicable law.
• Your payment fails and remains unresolved after notice.
• Your use poses a security risk or disrupts the platform.
• We are required to do so by law.

If terminated without cause, we’ll refund a prorated portion of any prepaid fees.

Upon termination, your access ends and Customer Data may be deleted after a retention period. Some data may be retained where required by law or under a separate agreement.

Provisions that by nature should survive — such as confidentiality, IP, disclaimers, and liability limitations — will remain in effect.