Privacy Policy

We collect information that you or our Customers provide when creating and managing accounts on the Services. Information collected may include:

• Name and email address
• Company name and contact details
• Account credentials and preferences
• Billing and payment information for paid plans
• Organizational roles and permissions (e.g., administrators, users, contributors)
• Optional profile information, such as phone number or additional contact methods

We collect information related to how you and other Authorized Users interact with the Services. This includes:

• User-generated content, such as workflows, AI configurations, prompts, and operational data
• Activity and usage data, including device information, IP address, browser type, and interaction logs
• Session data, cookies, and similar tracking technologies
• Technical logs, such as error reports, crash logs, and debugging information

When you use our Services, we automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type, model, and identifiers
• Operating system and version
• Usage information and interaction data (e.g., features used, time spent)
• Access timestamps (e.g., login times, session durations)
• Pages and content viewed within the platform

Traza AI does not knowingly collect sensitive personal information as defined under applicable data protection laws (such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, health data, or biometric data).

We use analytics and tracking tools to better understand how users interact with our Services. These tools collect information such as device type, browser information, pages visited, time spent on pages, and user interactions. You can opt out of certain analytics through browser settings or opt-out mechanisms provided by the analytics providers.

We use cookies and similar technologies to enhance your experience. Cookies help us maintain secure sessions, remember user preferences, analyze how the Services are accessed, and improve functionality. You can manage your cookie preferences through your browser settings or via our Cookie Policy.

• To provide, operate, and maintain the Services, including AI Solutions and workflows
• To enable authorized account access, roles, and permissions management
• To personalize your experience and remember user settings and preferences
• To improve platform functionality, performance, and reliability
• To analyze feature usage and user interactions for product development

• To provide technical support and respond to inquiries
• To send administrative communications such as service notifications, account updates, and security alerts
• To process billing, payments, and manage subscription accounts
• To conduct user feedback surveys to improve the Services

• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To monitor, audit, and secure the platform against unauthorized access and abuse
• To conduct debugging, troubleshooting, and service diagnostics
• To maintain logs and perform system backups to protect against data loss

• To comply with applicable laws, regulations, and valid legal processes
• To enforce our Terms of Service, Subscription Agreements, and other policies
• To protect the rights, safety, and property of Traza AI, our Customers, Authorized Users, and the public

Where required by applicable laws, such as the GDPR, we obtain your explicit consent before sending you marketing communications. You may withdraw your consent or opt out at any time by following the unsubscribe link in the emails or by contacting us.

We may share information with trusted third-party service providers that support the delivery of our Services (payment processing, data hosting, analytics, customer support tools). We require all service providers to maintain the confidentiality and security of the information they process on our behalf.

We process and share information according to the Customer’s instructions, including enabling Authorized Users to collaborate on AI Solutions, configure user roles, and integrate with third-party services as permitted by the Customer.

At the Customer’s or Authorized User’s request, Traza AI may enable integrations with third-party services. When you connect to these services, certain information may be shared according to the third party’s own terms and privacy policies. Traza AI is not responsible for the privacy practices of Third-Party Services.

Enterprise Customers may benefit from additional data protection terms, including restrictions on how Customer Data is processed, training exclusions for AI models, and enhanced confidentiality commitments.

We may share information with corporate affiliates consistent with this Privacy Policy. In the event of a merger, acquisition, reorganization, or sale of assets, information may be transferred to the involved parties.

We may use or share aggregated or de-identified information (information that cannot reasonably identify you) for any purpose, including business analysis, research, or product development.

We may disclose information if required to comply with a legal obligation, enforce our Terms of Service, protect Traza AI’s rights or safety, or detect and prevent fraud or security issues.

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to our processing of your personal data
• Request data portability (receive a copy of your data in a usable format)
• Withdraw your consent at any time, where we rely on consent for processing
• Lodge a complaint with a supervisory authority

You have the right to:

• Request to know the categories and specific pieces of personal information we collect, use, and disclose
• Request deletion of your personal information, subject to legal exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information (where applicable)
• Not be discriminated against for exercising any of your rights

Categories of personal information we may collect include: identifiers (name, email, company information), commercial information (billing details), internet or electronic network activity (platform usage data), geolocation information (IP-based), and professional or employment-related information.